Research Manager

Exciting Opportunity @ High-Tech research agency  Quant Research manager (RM)

At an independent market research agency specialising in research based insight that leads to great content for technology vendors and their PR and marketing agencies.. They are different to other research companies because they  really put the client at the heart of everything that we do, which is why they work with us again and again. 

Clients include some of the biggest technology names in the world: Dell, IBM, and Canon are all current clients, as well as many other huge technology companies in the Fortune 500

Clients are innovative, and we are too. We spend our days trying to work out the best ways to do things, and that often means leaving the safety of that infamous box!

This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.

Main Duties: 

 -          Questionnaire design for research projects that meets client objectives

• Engaging and accurate data analysis and storytelling within written deliverables (including reports, ebooks, whitepapers) and presentations (including data discussions, webinars, event speaking)
• Strong and frequent client management throughout project lifecycles
• Peer reviewing of other team members' work to ensure quality and accuracy, and to share knowledge across the team on various topics
• Unsurpassed levels of customer support throughout projects, and afterwards to support clients meeting their objectives (where the project is appropriately costed for this i.e. not baseline)
• Running and managing projects profitably
• Supporting other members of the team with their workloads 

Within consulting (only as capacity dictates or where client knowledge applies):

• Supporting the research consultants and AMs on proposals as capacity dictates, following the process accurately and efficiently 
• Supporting the sales team with knowledge on accounts/clients as necessary

Accountabilities:

• RM’s own project work meeting specifications and standards set by the AD(r)s
• Continuous monitoring of the time spent on projects and controlling scope creep effectively
• All work done by a RM should meet the agreed deadline (including proposal work undertaken)
• Client satisfaction on the elements of the project process is high

Financial Management:

• Responsible for projects being completed within the internal cost, and flagging to AD(r)s if issues arise
• Continuous monitoring of the time spent on projects and controlling scope creep effectively

Training and Development:                

• Required to contribute towards sharing of knowledge, key learnings and best practice from experiences on the projects that they are responsible for
• Required to continuously improve knowledge of market research principles, practices and relevant regulations
• Required to develop a high level of knowledge of common and/or relevant technology topics appropriate to our client base

To be considered as satisfactory in this role, all areas of the above are to be shared with the rest of the business, at regular, agreed intervals

Relationship Management:

• Required to maintain good, professional working relationships with all team members and those from other teams within agency
• Required to maintain good, professional working relationships with all clients that they interact with

General: 

• Excellent, transparent and appropriate communication both internally and externally
• Demonstrates team working and supporting other team members with their workloads when needed
• Be aware of the project management team’s capacity and spread workload where needed (i.e. peering and sharing workloads)

Qualifications and experience required for this role:

Qualifications and experience:

• Bachelor’s degree qualification, 2:1 or above (or equivalent)*
• Proven working knowledge of quantitative research methods from work experience in a relevant business
• Proven track record of good client management/interactions
• Proven ability to analyse data and create a compelling story from it
• Proven ability to work as part of a team in a relevant company
• Proven ability to work on multiple projects at different stages at the same time
• Proven capabilities in the following key areas; accuracy, attention to detail, teamworking, deadline management, workload management

*If relevant experience can be provided for the other points above, then degree education may not be required

Soft skills:

• A willingness to please and delight clients
• Strong attention to detail
• A strong multitasker
• Good ability to manage project work alongside other tasks such as innovation projects
• Good inter-team communication skills
• A strong writer
• Good data analysis skills
• Confidence in client-facing situations including calls, meetings or presentations
• Desire for continuous improvement of the project process and active involvement in this improvement

Skills and experience gained in this role:

• Knowledge on a wide variety of relevant and cutting edge IT topics
• Experience in writing long form written reports on sometimes unique topics
• Experience presenting data and stories either via conference call or F2F -       Exposure to the consultancy role

-      First-hand experience working with a vast array of technology companies from some of the biggest in